GT Group is announcing a vacancy for the position of  Service Advisor in the After-Sales Department - passenger vehicles division.

GT Group is a diversified holding company engaged in a wide range of trading and service operations. The company is the official representative of leading international brands of trucks, agricultural and farm machinery, and lubricants: Ford Trucks, Iveco, New Holland, Isuzu, Castrol and others.

Location: Tbilisi, 216 Davit Aghmashenebeli Alley;

Employment type:  Full-time;

Qualification requirements:

• Higher education - preferably in a technical field or business administration;
• Experience working with vehicle parts catalogues;
• Good knowledge of general vehicle design;
• Knowledge of English/Russian;
• Proficiency in MS Office applications;

Main functions and duties:

• Managing the customer booking system, setting appointment times and making sure customers are received on time;
• Analysing and assessing information received from customers and offering the appropriate services;
• Fully understanding customer needs and passing the information on to the technical team and  parts managers;
• Visual inspection of vehicles;
• Agreeing repair work with the customer and, when needed, offering additional work;
• Giving the service team full information about the vehicle;
• Overseeing service work and communicating actively with the technicians;
• Communicating promptly with the Warranty Manager on warranty cases;
• Agreeing non-standard cases with the line manager;
• Arranging vehicle test drives and, when needed, consulting a technician;
• Looking up parts in the relevant catalogues; 
• Identifying shortages of spare parts needed for service and reporting them to the Parts Department;
• Giving customers detailed price information and  preparing cost estimates; 
• Informing customers about work timelines and updating them regularly on progress;
• Promptly informing the customer of any change in timing, cost or anything else, and carrying out additional services or other procedures only after their approval;
• Responding promptly to any customer dissatisfaction and taking the necessary action;
• Taking customer requests and wishes into account and, on request, arranging access to the service area (with the appropriate protective equipment);
• When handing over the finished vehicle, explaining in detail the work carried out and the related costs;
• Informing customers about service campaigns and making sure they are carried out;
• Monitoring the accuracy of registered vehicle data and defect reports, and the handover reports signed;
• Checking the accuracy of tasks entered and photos uploaded in the service system;
• Monitoring amounts under contracts signed with customers; 
• Reviewing the analysis of repeat repairs and sharing it with the line manager;

Personal qualities:

• Effective communication;
• Attention to detail;
• Sense of responsibility;
• Good time management;

We offer:

• Opportunities for professional growth;
• Health insurance;