GT Group is announcing a vacancy for the position of  Warranty Manager in the After-Sales Department - passenger vehicles division.

 GT Group is a diversified holding company engaged in a wide range of trading and service operations. The company is the official representative of leading international brands of trucks, agricultural and farm machinery, and lubricants: Ford Trucks, Iveco, New Holland, Isuzu, Castrol and others.

Location: Tbilisi, 216 Davit Aghmashenebeli Alley;

Employment type:  Full-time, 10:00 to 18:00; 

Qualification requirements:

• Higher education - preferably in a technical field;
• Knowledge of the supplier's warranty standards;
• Knowledge of and experience in service operations;
• Product knowledge (repairs, parts, processes, etc.) and general automotive knowledge;
• Knowledge of English - B2 level; 

Main functions and duties:

• Handing customers the warranty certificate, warranty regulations and the documentation required by the manufacturer for vehicles sold, and keeping a record and register of signed documents;
• Fully recording, and regularly updating, the warranty data, details and warranty periods of vehicles sold in the service and manufacturer systems;
• Preparing warranty claims based on the job card and submitting them to the manufacturer;
• Recording, labelling, sorting and controlling the parts kept in the warranty room;
• Organising and supervising the disposal of warranty parts once the retention period set by the manufacturer has expired;
• Preparing and submitting invoices for warranty claims reimbursed by the manufacturer, and monitoring and controlling the reimbursement process;
• Monitoring service campaigns and sharing information with everyone concerned; ordering the required parts together with the Parts Department;
• Preparing and analysing a weekly report on reimbursed and rejected warranty claims and sharing it with the relevant people;
• Monitoring the accuracy of service orders related to warranty cases;
• Determining parts stock needed to carry out service campaigns, identifying the relevant VIN numbers and taking part in informing customers;
• Maintaining ongoing communication with the manufacturer's service and warranty departments and organising meetings when needed;
• Systematically checking service campaigns announced by the manufacturer and planning their execution together with the service staff;

Personal skills: 

• A strong sense of responsibility and attention to detail;
• Analytical thinking and problem-solving skills;
• Negotiation and effective communication skills; 

We wish you success!